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Latest Press Releases

Lastest Press Releases

Tuesday, April 26, 2016 - 09:00

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of mobile and online messaging, today announced that LiveEngage is a finalist, up for the 2016 SIIA CODiE Awards in three categories, including:...

Thursday, April 21, 2016 - 09:52

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of mobile and online messaging, today announced the planned release of its first quarter financial results after the market close on Wednesday,...

Tuesday, April 12, 2016 - 14:15

LivePerson, Inc. (Nasdaq: LPSN), a leading provider of mobile and online messaging, today announced it will seamlessly connect a brand's Facebook Messenger presence to the leading security,...

Latest Media Coverage

Latest Media Coverage

Wednesday, April 20, 2016
The Hub

Voice is dead?  Well, not quite yet.  According to Rob LoCascio, founder and CEO of New York-based customer engagement vendor LivePerson, contact between customers and businesses is still 90 percent via voice. Indeed, large companies like banks are still spending billions of dollars fielding voice calls (at an estimated average $6 per call). It's a cost to the business, and what's more: "People are more frustrated than ever."

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Best-in-class companies know the secret to converting high value visitors:  You need to engage them at the moment they are most likely to convert, while they are still on your site.

Enterprise companies are re-inventing engagement strategies by moving away from treating website visitors with a “one size fits all” approach.  These companies are identifying high impact visitors the moment they click on the web site.

The secret to their success is in identifying, segmenting and targeting those who are high impact — shoppers with high shopping cart values, price comparison shoppers, shoppers who want to buy more but have questions — and engage each differently to convert them into lifetime customers.

Best-in-class companies who are able to engage live when the stakes are high have successfully converted more of their existing visitors by at least 20%, while increasing average order value by 35%.

Get your business ready for high stakes engagement today.  Register for this upcoming webinar, led by Alon Waks, Director of Product Marketing and Head of Go-To-Market Strategy for LivePerson as he shares:

• How to identify the profile and intent of a high stakes visitor;
• How to intelligently engage the right visitors at the right time to increase conversions and decrease bounce rates; and
• Real-world examples from Home Depot and Verizon on how to target and engage high impact visitors.

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E.0 - D - Featured Award - CRM Excellence

E.0 - D - Featured Award - CRM Excellence

SIIA's 2015 Software CODiE Award winners are some of the most innovative, high-impact software products in the market," said Rhianna Collier, VP & General Manager for the Software & Services Division at SIIA. "We congratulate all of this year's CODiE Award winners, and thank them for the contributions they have made to the software industry.

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F.0 - Callout - Explore LivePerson

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