LivePerson Contact Center
»
Autumn 2009 Update
»
Use the Scheduled Callback Calendar
Menu
Welcome
For Administrators
The Button Library
Introduction
Customize the Chat Button
Customize the Chat Box
Customize the Chat Link
Summary
Generate Website Codes with the New Page Code Builder
Search Chat and Call Transcripts
Enable Chat-to-Phone Escalation by Visitors
Use the Scheduled Callback Calendar
Export Ticket Information
Configure Auto-Submit for Non-Interactive Chats
Enable Desktop Sharing
Streamline Ticket Handling by Leveraging Ticketing Rules
For Agents
Get to Know the New Agent Console
Use Desktop Sharing
Search for Tickets
Use Chat-to-Phone Escalation by Visitors
Search
Search within:
WBT Only
Training Catalog
Tip:
If you write two or more words, the program searches for the exact phrase. Do not use quotation marks.
Glossary
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Account Set Up item
Admin Console
Admin Console menu
Administrator
Advanced Search
Agent
Agent Console
Auto-Processed Ticket
Auto-Submit
Availability Policy
Call button
Call Escalation tab
Call Me button
Call Status area
Call Transcript
Callback Range
Callback Time Interval
Campaign
Chat box
Chat button
Chat Button Library
Chat Button tag
Chat escalation
Chat Exit survey
Chat Invitation library
Chat Link
Chat Operator survey
Chat Referrer
Chat Survey
Chat Transcript
Chat-to-Phone Escalation
Collaboration
Custom Variable
Customized Chat buttons
Default Voice Invitation
Desktop Sharing
Desktop Sharing button
Escalation Header
Exact Search
Fuzzy Search
Identifier
Interactive mode
Max. Scheduled Calls per Hour
Max. Time Before Abandoning Callback Attempt
Maximum number of tickets
Modern look
Monitor tag
My Last Tickets button
My Queues button
Online status
Output file
Page Code Builder
Pending Customer Action
Pending Internal Action
Permissions
Pre Call survey
Pre Chat survey
Pre-Call area
Quick Search
Real Time Session ID
Relevancy
Resolved
Scheduled Callback
Scheduled Callback Calendar
Scheduled Callback Setup
Scheduled Callback Setup per account
Scheduled Callback Setup per skill group
Session ID
Skill
Take
Talk-by-PC
Ticket
Ticket Events
Ticket Export
Ticket ID
Ticket Status
Transcript Search Report Format
Trashed Ticket
View mode
Voice button
Voice Button Library
Voice Button tag
Voice Invitation library
Voice Link
Voice-over-IP
Web-based Training (WBT)
Window Editor
Window Skin
Workspace View
Survey
This Web-based Training provided the information I need to use the LivePerson solution as part of my job.
Agree
Neutral
Disagree
How long did it take you to finish the Web-based Training?
30 Minutes
1 Hour
Other
What other Web-based Trainings would you like to see offered?
Please list any additional comments you have regarding this
Web-based Training
