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Autumn 2009 Update
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Enable Desktop Sharing
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Welcome
For Administrators
The Button Library
Introduction
Customize the Chat Button
Customize the Chat Box
Customize the Chat Link
Summary
Generate Website Codes with the New Page Code Builder
Search Chat and Call Transcripts
Enable Chat-to-Phone Escalation by Visitors
Use the Scheduled Callback Calendar
Export Ticket Information
Configure Auto-Submit for Non-Interactive Chats
Enable Desktop Sharing
Streamline Ticket Handling by Leveraging Ticketing Rules
For Agents
Get to Know the New Agent Console
Use Desktop Sharing
Search for Tickets
Use Chat-to-Phone Escalation by Visitors
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Chat Invitation library
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Desktop Sharing button
Escalation Header
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Web-based Training (WBT)
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