Overview of the different tools which can be utilized while chatting with a visitor. Includes accepting chat requests from visitors, using Canned Responses, Push Page, Send a Link and CoBrowse.

Description of the Operator Console, Settings window and Dashboard window.

Overview of the Visitor list and the Information panel. Description of the basics of monitoring and tools such as Campaign Viewer, Capture Visitors and Page Viewer.

Overview of the Admin Console, accessing and navigating between menu items and sub-items.

How-to guide for setting up and modifying settings for skills and operators.

How-to guide for customizing the Chat button and default invitation, generating the LivePerson code and embedding the codes in web pages.

How-to guide for configuring account settings. Includes Billing, Chat settings, Operator Console settings, Collaboration, Online Status and Visitor Policies.

A Web-based Training describing Canned Responses and Chat System messages. How-to guide for importing, creating and modifying Canned Responses. Exercise on editing Chat System messages and searching for chat content.

Overview of the benefits and functionality of Visitor Rules, including an overview of Visitor Rules types, Action types and proactive invitations. The example includes creating a proactive Chat invitation resulting in the automatic display of a customized Chat invitation to the visitor.

How-to guide for setting up reports, integrating chat with Google Analytics, searching and exporting chat transcripts and generating reports.