Support

Meaningful connections and helping others is part of the cultural DNA at LivePerson. LivePerson Technical Support is driven by the same rules. Helping to contribute to your success and enabling you to deliver as much value as possible from your LivePerson deployment is at the heart of what we do.

The LivePerson platform is designed to provide online, contextual help, saving you valuable time in configuring and optimizing your system. Our 24×7 support services can even be configured from within the platform! And the fact that we’ve worked with thousands of customers around the globe gives us unique insight into how we can help each customer to deliver exceptional experiences to their customers.

New to LiveEngage

VIDEO: Using the Connection Area

Check out the LiveEngage Connection Area, where you can find various articles, tours and videos which will help you better understand how to use LiveEngage.

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LiveEngage Setup Guide

A comprehensive step-by-step guide that can takes you through the basics of setting up LiveEngage. Learn how to connect your website, set up a chat engagement, create a content banner campaign, and track your success.

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Our commitment to customers:

Scope of Support: Intended to resolve issues resulting from the use of LivePerson products. During the troubleshooting and resolution process, customers are expected to fulfill reasonable tasks based on the recommendations of the Technical Support team.

Provides a variety of offline and online channels and support. It includes training materials, documentation, troubleshooting guides, knowledgebase articles, product updates, and access to online channels of support.

Service Levels: Each issue identified by the LivePerson Network Operations Center or reported by customers is assigned a severity level and tracked according to the various service levels.

Service Notifications: While LivePerson aspires to deliver continuous availability, there may be times when service interruptions occur. On these occasions, LivePerson will work immediately to resolve the issue and is committed to consistent communication and transparency.

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Your one-stop, online community resource for customers and partners. Find and solicit answers to your technical questions or issues, provide feedback and ideas to the LivePerson product team, develop new applications that enhance the LivePerson platform, and much more.