Travel and Hospitality

Let superior service differentiate your agency in this crowded market.

LivePerson provides you with tools and services to distinguish your agency.

• Offer trip-planning assistance and advice to high-value customers while they're online
• Track the search terms travelers use to reach your site, and treat them as hot leads
• Help travelers find deals and vacation packages by pushing relevant pages to them
• Resolve booking or trip-search problems before visitors leave your site

Boost online bookings

With an abundance of sites offering similar destinations, packages and prices, getting travelers to book with you can be tough. But you can change that by providing answers and assistance in real time.

Proactively reach out to high-value visitors with offers of assistance, advice, or even special promotions.

When trip advisors probe visitors about their needs-and push pages with relevant content to them-they're far more likely to complete bookings.

Increase customer satisfaction and earn customer loyalty

Establish your site as the place for people go to book travel by delivering a personalized online experience.

With live chat, your agents can resolve problems that may arise during the trip selection or booking process, delivering the kind of service that earns customer loyalty.

Decrease booking costs

Web-based booking costs are a fraction of telephone or agency booking expenses. Deliver an online experience superior to other channels and lower your overall booking costs.