PageViewer

Tired of guessing what your visitors are looking at and trying to decipher complex URLs?

View your website through the eyes of your visitors.

• Get a line of sight onto the "floor" or your website. Watch visitors as they look for articles or browse products
• Understand the context and nature of visitor inquiries when they request help
• Choose the pages you want to watch. PageViewer works with static and dynamic pages
• Follow any, or all, site visitors. This feature doesn't require customers to download any software or install plug-ins.

PageViewer in the operator console

To watch the step-by-step navigation of your visitors, simply highlight an individual in the website view of LivePerson's operator console, and click on the PageViewer tab.

Anticipate questions, proactively respond

Revealing insight into the context and nature of visitor inquiries, PageViewer helps you anticipate questions. Monitor browsing behavior to decide if you should proactively invite a visitor to chat, and leverage what you know to upsell and cross-sell merchandise.

Differences between PageViewer and Co-Browse

Included free of charge with LivePerson Pro and LivePerson Contact Center, PageViewer allows you to watch website visitors, while Co-Browse, another free feature, lets you collaborate with them.

The table below summarizes the difference between the two features:

PageViewer Co-Browse Works with all visitors yes no, only with chatters View all pages requested by visitors yes no, only current page Preview predefined pages yes no Form Filling no yes Page Markup no yes Co-Navigation, scrolling no yes Notify Visitors no yes