Integrate LivePerson with Third-Party Systems

LivePerson makes it easy for you to seamlessly connect the Operator Console with your Web-based applications such as:

• CRM
  • Salesforce.com
  • Netsuite
  • Others
• Billing systems
• Inventory management systems
• Customer databases

The integration process is fast, simple and requires little or no programming knowledge.

Benefits

Combine the power of LivePerson's live chat technology with other Web-based applications to:

• Eliminate time-consuming switching between screens and applications for your operators
• Gain immediate access to customer information, account history, subscription levels and more
• Update customer records and create new tasks easily using information supplied during chat sessions
• Access any internal information, such as inventory, promotions and product catalogs right from the Operator Console

These benefits will translate into improved customer service, agent productivity and customer loyalty.

Integration Examples

Example 1: Integration with an Inventory Management System

The Inventory application opens within the Operator Console. You can access any portion of the inventory management system, including the product that the visitor is viewing on your site.

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Example 2: Integration with your customer database

Your customer data can be displayed in the Operator Console. The information is presented in a Web page that can be fully customized. For example, you can display important customer account information, such as account number, account type, subscription level, and more.

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Implementation

Click here for details on how to implement your Web-based third-party application with LivePerson.