Live chat software by

SMB Products

Municipal Web Services

"[LivePerson] is a 'cool tool' that can not only provide real-time help to online visitors, but can also give cities a live window through which to see who's visiting the site and what sequences they're following within its pages"

— Court Anderson, President, Municipal Web Services

Municipal Online Information Portal

"Within minutes, the rep responded with a link to the page containing the exact information I was seeking. Through the use of "push" technology, she was also able to open that specific page in my browser. Wait — there's more! The online help feature can also help visitors who might be unclear about how to fill in fields on an online form"

—Editor, MuniNet (Municipal Online Information Portal)

Drugs Awareness Programme

"I need to commend you on your service, we run Ireland's first Interactive Drug Education/ Support Interactive site thanks to LivePerson. In our first 6 months received more than half a million hits which in a country Ireland's size is big news!"

—Michael McDonagh, Special Projects Manager, Drugs Awareness Programme

Drugs Awareness Programme

"We fully endorse the LivePerson service.your service has helped our charity so much, in the first 6 months we have helped over half a million people — which is well beyond any expectations we had of the [LivePerson] service."

—Michael McDonagh, Special Projects Manager, Drugs Awareness Programme

More Testimonials »

Government and Non-Profit Organizations

Alongside the evolution of the Internet, non-profit and government organizations use their websites to promote missions, establish presence, as well as provide patrons with assistance and information.

LivePerson enables these organizations to proactively reach out to their communities and communicate with patrons and website visitors in real time. Accordingly, many non-profit and government organizations use Timpani to chat live with their website visitors – offering services, assistance and information in real time.

The Benefits

Pro-actively manage site traffic
View in real time ALL the visitors on your website – analyze traffic and constantly develop and update website

Offer superior service in real time
Provide live, content-based support and assistance to your website visitors.

Reach out to visitors
Enable visitors to click-to-chat, or proactively invite visitors to chat with you

Be available when offline
Enable visitors to leave messages, forwarded directly to your email

Make LivePerson an integral part of your website
Customize chat buttons/windows to reflect status, hours of operation, carry organization’s logo etc.

No downloads or plug-ins
Enable visitors to contact you in real time from any computer, with no downloads, installations or service registrations.

Maximize service effectiveness and efficiency
Access previous-chat history, use pre-scripted messages, “push” pages to visitors (open a new browser window on the visitor’s desktop), conduct several chats concurrently

Scientifically reduce costs
Avoid phone charges, install LivePerson on as many computers as needed at no extra costs, increase personnel cost effectiveness.

Organizations Using LivePerson:

City of Northville, Michigan
State of Ohio
State of South Dakota
State of Minnesota
Ireland’s Drug Awareness Program
and many more