 live chat software |
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Online GamingHelp players stay in the game with real-time customer service 
Interactive entertainment, particularly games played online, are wildly popular. Every day millions of players go online to play casual games, or to participate in a fantasy-based massively-multiplayer online game (MMOG). And the competition is increasing. Each month new games emerge that bring players from all over the world together to test their skills, socialize with one another and provide an enjoyable escape. With such momentum in their favor, online game providers can’t risk losing players due to poor customer service. That’s how LivePerson’s award-winning live chat service can help. With LivePerson Pro, you can: Provide Real-Time Technical Service Help players get in the game by providing hands on assistance in resolving any installation problems they may experience. And make it easy for players stay in the game – and earn their loyalty – by resolving customer service issues in real time. Feature rich services, including proactive chat invitations and co-browsing, help customer service agents resolve player issues immediately. Increase Sales and Conversions Charge a monthly fee for your game? Live chat helps you increase sales and conversions by as much as 35%. Answer questions, explain rules, and describe the game while the player’s interest is piqued. Lower Communications Costs Reduce costs by shifting communications away from telephone, paper mail and email to real-time chat. Besides, chatting via the Web is a natural for players of online games. Managed Services for Online Gaming Not sure your agency has the resources to staff a chat channel? You can still benefit from live chat. LivePerson has partnered with leading companies who can provide outsourcing services to government agencies. Certified Agents can handle your chat volume on your behalf. Then, as you gain experience, you can bring the channel in-house. For details, please contact us: |
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