LivePerson Pro for MAC OS X

Provide Help to your customers when they need it the most with our award winning live chat service.

Ease of use and implementation with no hardware or additional IT staff necessary. All upgrades are automatically included at no cost

World class uptime of over 99.95% with a fully redundant backup server facility. Our security infrastructure has received a SAS 75 certification by KPMG

Define users into two separate groups—administrators and operators—and assign rights and permissions based on their appropriate classification.

Agents can be organized into skill groups to reflect different departments, websites, products etc. Inquiries are routed to the most appropriate skill.

Define users into two separate groups—administrators and operators—and assign rights and permissions based on their appropriate classification.

Everyday, all day!

Easily customized and localize all visitor facing interfaces

Transfer calls from one agent to the other, for example transfer a customer from a sales assistant to a support agent or escalate a call from an operator to a manager.

Display visitor wait times and queue positions.

Search and view the full transcript and all details of your live chat sessions

You can proactively greet customers and offer them your assistance. You can send this invitation manually by selecting your visitors in the Operator Interface, or with LiveEngage, you can automatically send the invitation according to rules that you have programmed.

Monitor your website activity in real time. See all the visitors on your site, which website they are coming from, which page they are visiting, which country and city they are browsing from, all in real time.

Generate accurate reports that deliver a complete view of your web traffic and visitor activity.

A unique combination of Website and offsite (live chat and phone) conversion data to measure the true ROI of your online marketing campaigns.