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Email Management System
Features & Benefits of LivePerson's Email Management System
No other set of features can match the efficiency that LivePerson brings to email management.
- Routing - A powerful business rule engine automatically routes incoming
emails to the appropriate agent
- Tracking - Ticket numbers are assigned to each incoming email. Track
all history related to that ticket number, customer and incident
- Delivery - Automatic generation of relevant, professional email
responses that agents can easily edit and personalize as needed
- Single Interface - Agents access email and live chat requests through
a single operator console
- Customized Forms - Prompt customers for required information through
customized online forms
- Open Multi-Channel Cases - Track email, live chat and phone interactions
of a single case under one tracking number
- Eliminate Spam - Integrated spam filters offer 97% proven detection
» Click here for a detailed list of LivePerson Contact Center features.
Have questions? LivePerson agents are always available via live chat, email or phone at 917 477 0520
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