ISP and Site Hosting

Initiate new sales — and service your customers — via the Web.

LivePerson lets you take online lead generation to a whole new level.

• Use live chat to offer sales assistance and technical support to visitors and keep them in their preferred channel
• Proactively reach out to visitors researching higher end products
• Help visitors select the right products and features and complete order forms using co-browsing and joint-form fill features
• Increase sales and provide better service-while lowering your communications costs

Track Hot Leads

Most ISP and Web hosting purchases begin when a user enters a term into a search engine. Track visitors who reach your site through specific search terms, and treat them as hot leads.

Engage Hot Leads and Close More Sales

Help visitors select product suites and feature sets that are right for them. Your sales representatives can push product pages , assist with product configurators and help visitors sign up for service on the spot.

Live chat also helps you increase the average order value by leveraging upselling and cross-selling opportunities. Chat agents can probe visitors on their specific service needs and recommend appropriate add-ons.

Deliver Unprecedented Technical Support

The real value of LivePerson lies in facilitating customer and technical support. Agents can handle multiple chats simultaneously, access chat history and push pages with common solutions to significantly reduce customer support costs.

Helps customers obtain technical information quickly and easily with a powerful self-service FAQ/knowledgebase. Users can easily find the information they need, either by browsing by product or category or by entering a natural language question in the search bar. Built-in intelligence tools monitor queries so that the most requested articles appear first.

And when users can't find what they're looking for, seamless escalation to live chat or email is instantly available. Knowledgebase searches automatically appear in LivePerson's operator console, so that agents can understand the nature and context of support inquiries, even before chatting with customers.