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Customer Success Stories

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Customer Success Story

Fairhaven Health

Fairhaven Health uses messaging to offer a discreet, personal, and secure way to reach its customers online.
Customer Success Story

BankWest

Dramatically Improving Sales and Satisfaction with Distributed Live Chat
Customer Success Story

Commonwealth Bank

Predictive Returns for Commonwealth Bank with Live Chat and Predictive Targeting
Customer Success Story

UPC Ireland

UPC, one of Ireland's largest internet, TV subscription and phone providers, delivers award winning customer service with web chat from LivePerson.
Customer Success Story

Sun

Live chat technology enables the online version to move successfully to a subscription-based model
Customer Success Story

TalkTalk

TalkTalk is teaming up with LivePerson to move from a traditional telephone-based customer service to a more advanced online engagement technology
Customer Success Story

Plusnet

Plusnet introduced LivePerson’s LiveEngage solution to assist customer registration and significantly increase sales volumes
Customer Success Story

Plusnet

Plusnet is one of the fastest growing Internet Service Providers in the UK providing broadband and phone services to homes and businesses across the country.
Customer Success Story

PKR

Discover how PKR is using multi-lingual chat to engage its global customers online, in real time
Customer Success Story

The Co-operative Bank

The Co-operative Bank prides itself on the quality of its customer service and proactive live chat has enabled the bank to deliver this online.
Virgin
Customer Success Story

Virgin Atlantic Success Story

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

Extra Space Storage

100 percent better conversion rate, 95 percent increase in chats, and a 153 percent increase in total sales.
Customer Success Story

Backcountry

Outdoor online retailer Backcountry.com relies on the LiveEngage platform to match its visitors with subject-matter experts.
Customer Success Story

Intuit Video

Using LiveChat, Intuit was able to connect customers to customer service reps to immediately assist them with their purchase.
Customer Success Story

National Domestic Violence Hotline

The NDVH uses the LiveEngage platform to connect users with chat agents to receive advice, support, and information
Customer Success Story

Qwest Video

Qwest communications discusses how LivePeson have helped increase sales, reduce abandonment, and increase conversion rates.
Customer Success Story

Community College of Denver Video

Community College of Denver scales to accommodate twofold increase in enrollment by integrating digital engagement
Customer Success Story

StellarOne Video

StellarOne, a large independent commercial bank, uses live chat to securely interact with customers online and in real-time.
Customer Success Story

Beau-coup Video

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
Customer Success Story

Adobe

Using LivePerson and DemandBase, Adobe was able to leverage information and help create more targeted and proactive chats.
Customer Success Story

Poder Comercial

Poder Comercial connects with distinct audiences using a comprehensive digital engagement strategy powered by LiveEngage.
Customer Success Story

Travelzoo

Meaningful experiences on Travelzoo's website translate to meaningful travel experiences for its customers.
JackThreads
Customer Success Story

JackThreads

JackThreads uses its Jill Stylist chat agent to improve customer experience on its website.
Harvard Business Services
Customer Success Story

Harvard Business Services

Harvard Business Services uses chat to better engage entrepreneurs who are looking to incorporate in Delaware.
Customer Success Story

PAC Web Hosting

PAC Web Hosting uses the new LiveEngage platform to deliver answers to customers and prospects at just the right time.
Landings Credit Union
Customer Success Story

Landings Credit Union

Landings Credit Union uses the new LiveEngage platform to provide a human connection to its members online.
Customer Success Story

Rail Europe LiveEngage

LiveEngage provides Rail Europe chat agents with the tools they need to better engage customers online.
Rail Europe
Customer Success Story

Rail Europe

LivePerson helped Rail Europe improve online engagement with its customers.
Customer Success Story

Rail Europe

Rail Europe creates once-in-a-lifetime moments for travelers with the help of LivePerson.
Customer Success Story

GenoLogics

GenoLogics wanted to provide a channel that can convey the company’s highly technical product offerings.
Customer Success Story

Lifeline

Lifeline Australia wanted to add a live chat channel alongside its phone counseling services for people experiencing emotional crisis.
Customer Success Story

SAHAR

Nonprofit SAHAR offers free online assistance to people who are experiencing emotional distress.
Extraco Case Study
Customer Success Story

Extraco Banks and Consulting

Extraco Banks likes to think outside the box and to deliver a differentiated experience to its customers.
Customer Success Story

Extraco Banks and Consulting

Extraco Banks likes to think outside the box and to deliver a differentiated experience to its customers.
Cvent
Customer Success Story

Cvent Customer Story

A-B testing, social tracking, and in-depth analytics of its LivePerson implementation deliver substantial business value for events management leader Cvent.
Cvent
Customer Success Story

Cvent Analytics

Cvent integrates the LivePerson solution with their analytics program, enabling them to extract relevant reports and data needed to customize a more proactive approach to engaging with customers.
Customer Success Story

United Way

United Way of Greater Atlanta wanted to expand on the tremendous success of its 211 telephone referral program.
Customer Success Story

Cvent

Cvent wanted to reduce bounce rates on its website and provide a compelling customer experience for its diverse website visitors.
Customer Success Story

Nine West x Demandware

Nine West Group sought to increase e-commerce sales for its Ninewest.com website while building brand value in support of more sales at partner retailers.
Customer Success Story

Traeger Wood Pellet Grills

Traeger Pellet Grills sought to grow e-commerce sales and make customer service more efficient and effective by launching a live chat channel.
Customer Success Story

Michigan Legal Help

The Michigan Legal Help Program sought to provide a digital engagement channel through which citizens could access tools to help them navigate the legal system.
Customer Success Story

Lancôme

Lancôme, a brand that has epitomized beauty and elegance for decades, wanted to extend its well-known personalized customer experience to its online shoppers.
Customer Success Story

Shortcuts

Specialty software provider Shortcuts wanted a new channel to engage potential customers of its products for the hair, beauty, and spa industries.
Gain Capital
Customer Success Story

Gain Capital

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Virgin Atlantic

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

IBM

"LivePerson helps us put a face on IBM on the internet.”
Intuit
Customer Success Story

Intuit Success Story

Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
eUKHost
Customer Success Story

eUKhost Success Story

LivePerson's live chat solution helped improve conversion rates and increase CSAT scores.
IPSL
Customer Success Story

IPSL Success Story

IPSL implemented LivePerson’s Keyword lift solution that leverages IPSL’s AdWords data to lift conversion rates and target potential customers.
Customer Success Story

Serco BT Video

The impact of live chat on BT's online conversion rates.
Customer Success Story

Mantra Group Success Story

Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Customer Success Story

T-Mobile (Netherlands)

T-Mobile delivers exceptional customer experience with digital engagement.
Customer Success Story

Exodus

Exodus improves booking conversions with intelligent online engagement
Customer Success Story

EE

EE of the United Kingdom, improved customer service, raised sales, and increased conversion rates.
Customer Success Story

Sunweb Success Story

Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.
Customer Success Story

Digital Adoption: Help Customers Help Themselves

Digital adoption is accelerating and businesses are rapidly transformed by consumers
Customer Success Story

Craig Kaufman, MRM Worldwide

MRM's overall offering is enhanced by recommending innovation in technology with predictive analytics from LivePerson.
Customer Success Story

AFNI

AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
Customer Success Story

Extraco Consulting

Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
Customer Success Story

Eran Gilad, CEO Tracx

Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Customer Success Story

Extraco Banking Video

Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Customer Success Story

The Home Depot

Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
Customer Success Story

EE Video

How EE improved customer service and increased sales with LivePerson.
Customer Success Story

Straighterline Success Story

Engaging with students to build an affordable education.
Customer Success Story

Protect America Video

Engaging with customers online for support and sales needs is something Protect America has been doing over a decade with the help of LivePerson.
Customer Success Story

Discount Tire Direct

Since deploying LivePerson's LiveEngage platform, Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

Discount Tire Direct

Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

Extra Space Storage

Extra Space Storage, deploys live chat to optimize the customer experience to tremendous results.
Customer Success Story

UberGlobal Success Story

Leading Australian cloud services provider UberGlobal improves customer service and increases sales with live chat from LivePerson.
Customer Success Story

ACFE Success Story

The Association of Certified Fraud Examiners improves service for its 70,000 members and thousands of potential members with live chat.
Customer Success Story

Moosejaw Mobile

Mobile live chat from LivePerson helps Moosejaw to connect digitally with customers via their mobile devices.
Customer Success Story

Moosejaw

Moosejaw delivers a more holistic approach to digital engagement with proactive chats, targeted campaigns, and unique avatars that convey the company’s culture.
Home Properties
Customer Success Story

Home Properties Success Story

Potential renters buy into digital engagement.
Toolstop
Customer Success Story

Toolstop Success Story

LivePerson's live chat solution coupled with LivePerson’s Analytic Driven Engagement (ADE) has allowed ToolStop to increase order values and achieve higher conversion rates.
Ted Baker
Customer Success Story

Ted Baker Success Story

With LivePerson’s live chat solution, Ted Baker improved customer service, increased chat acceptance rates, and increased online sales.
ParceltoGo
Customer Success Story

Parcel 2 Go Success Story

Parcel2Go.com, utilizes LivePerson's live chat solution to track customer care history, while also reducing call volume.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Beaucoup
Customer Success Story

Beau-coup

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
NDVH
Customer Success Story

National Domestic Violence Hotline

Advocates—for both the NDVH and LoveIsRespect channels—now conduct approximately 8,000 live chat conversations per month with an 80 percent user satisfaction rate.
Customer Success Story

Mercer Community College

Michael Sullivan, Director of MercerOnline at Mercer Community College, discusses how live chat provides customer service to the growing number of online students.
Customer Success Story

Community College of Denver

CCD utilized LivePerson’s live chat solution to improve engagement with students while also reducing call volumes as enrollment was climbing which lead to more inquiries.
Knowledge Ontario
Customer Success Story

AskOntario

Knowledge Ontario, sought to combine and expand their services to students and the general public by providing research assistance by live chat using LivePerson.