LivePerson and Salesforce Integration

Online Sales Gets A Lot
More Efficient

LivePerson for Salesforce blends the functionality of your favorite CRM tool with real-time chat technology, creating a seamless online sales and customer support solution.

CLICK TO ENLARGE

Enjoy higher conversion rates, increased customer satisfaction and improved agent productivity with LivePerson for Salesforce.

LivePerson’s integration with Salesforce eliminates redundant data entry and time-consuming switching between screens. With seamless access to Salesforce from LivePerson’s Operator Console, your service representatives can:

Integrate LivePerson’s live chat, click-to-talk and email management channels with SalesForce
Submit new leads and cases into SalesForce directly from live chat, click-to-to-talk and email interactions
Access, review and update customer data directly from LivePerson’s Operator Console
Export chat transcripts into SalesForce

Key Features Of LivePerson

Online Sales Tools – Real-time monitoring features help you determine the best visitors to engage. Select visitors based on their keyword searches, whether they’re repeat visitors, buyers or chatters, recipients of one of your marketing campaigns, or even by the value of their shopping cart. Use this intelligence to boost conversion rates and build customer loyalty.
Productivity Tools – Automated tools, such as co-browse, push-page technology, and canned answers improve agent efficiency and increase productivity. Chat agents can easily engage with more than one visitor, enabling you to provide personalized assistance to more visitors.
Reporting and Analytics – Informative reports on individual agents and agent groups reveal valuable insight into your online initiatives and contact center operations. Review chat transcripts for common concerns and questions raised by your customers. Evaluate sales and operations metrics using LivePerson’s comprehensive reports.

Ready to Get Started?

For more information on LivePerson’s integrated offering, please contact us via email: consultation@liveperson.com or telephone: 917.477.0520