LivePerson and IntelliResponse Integration

Increase online conversion by engaging and qualifying website visitors earlier in the sales funnel.

Today’s consumers prefer to conduct initial research on their own using the Web as their primary source of information. Unfortunately, for most sites, some 90% of visitors abandon a site without engaging with the company or placing an order.

But that can change, thanks to the new integration of IntelliResponse and LivePerson.

The combined solution lets website visitors find the information they need quickly and easily using intuitive and natural language-based tools provided by IntelliResponse. At any point, visitors who need additional information, or are ready to engage with a sales agent, can seamlessly escalate to a live chat or voice interaction using LivePerson. Details of the visitor’s session are transferred to the agent, providing the agent with instant insight into the visitor’s interests.

The joint solution delivers an informative and elegant self-service experience to website visitors, and lets you control the delivery of qualified site visitors to live agents.

Benefits of a LivePerson/IntelliResponse Solution:

• Increase online conversions & sales
  • Influence more buying decisions earlier in the research & consideration phases
  • Reduce abandonment of “intenders” by up to 7%
  • More informed and qualified leads
• 24/7 quality interactive self-service experience
• Lead retention via immediate escalation to a live agent
• Increased sales agent productivity with focus on higher-value customers

Need more information?

Hear the playback of a free webinar “Convert More Website Visitors into Applications” presented by experts at LivePerson and IntelliResponse.

For more information, please contact Gilad Komorov via email or telephone: 212.609.4270 ext. 063.