|
|
|
|
|
Turn on the Lights in your Online Store
Learn the Secrets for Boosting Online Sales Conversions
View replay » 
 |
View the Flash Demo » |
 |
Read Online Retailer Success Story » |
|
|
Online Chat Services
Chat with your visitors when they need it the most
Our awarding-winning live chat service has a proven track
record in helping companies increase sales and improve customer service.
- Close sales online with visitors who hesitate on product pages or in the shopping cart by inviting them to a live chat with a product specialist.
- Increase average order values by cross-selling or upselling complementary products or accessories. You will also improve shoppers’ experience and build customer loyalty.
- Improve first contact resolution through hands-on assistance from an online support representative. Live chat offers the best balance of real-time communication, customer satisfaction and cost.
Exit surveys show that visitors who use live chat are happier and more profitable than those who rely on self-service:
| Metric | Results |
| Shopping Cart Conversion Rates | 18-20% increase in conversion rate |
| Customer Satisfaction Rating |
90% are very satisfied with interaction |
| Opt-in Email Rate | 25% of chatters opt in to receive future communications |
|
The advantages of live chat
For Online Sales
For Customer Care
|
FOR ONLINE SALES
Live Chat Increases Sales and Brand Loyalty
- Answer product questions while visitors are still online
- Suggest complementary products or corresponding accessories
- Offer incentives-such as free shipping-to visitors who are sitting on the fence
The Benefits of Live Chat
Increase sales. Visitors who use live chat purchase at much higher rates than those who don't. Providing immediate online answers to product questions
eliminates barriers to purchasing.
Shorten the sales cycle. Retailers who probe visitors about
their needs online are able to push relevant product information and answer
questions immediately.
Increase customer loyalty. Build customer confidence and
trust by showing them that a live agent is just a click away.
Top Features
|
|
FOR CUSTOMER CARE
Provide Real-Time Customer Support and Keep Customers Loyal
- Supply online assistance from a real person
- Live chat allows you to supply immediate answers to urgent questions
- Deliver consistent and reliable information
The Benefits of Live Chat
Increased staff efficiency. Canned answers provide quick responses
of standard messages, and make it possible for agents to chat with multiple
visitors at the same time.
Increase your customer satisfaction and loyalty.
Customers experience shorter waiting time and get immediate
answers to their questions.
Decrease your phone bill. Live chat service will decrease your communication costs, especially if you
are using an 800 number.
Top Features |
All features are available for use in both sales and service implementations.
This is just a partial listing of live chat features. For a complete list, click here.
|
