Beyond the standard levels of exit survey customization available in the Admin Console, LivePerson allows you to create and use your own custom offline survey forms to present to your visitors when your account is offline.
In the same method you can point your visitors to another area of your website in the event that your account is offline instead of allowing users to send an offline survey.
Implementation
Locate the following codes in the chat button:
file=visitorWantsToChat
and replace it with:
file=visitorWantsToChat&offlineURL=http://www.yourSite.com/OfflineSurvey.html
http://www.yourSite.com/OfflineSurvey.html should reflect the page you want to refer the visitor to when the chat button is offline.
Note: Another way to create your own custom offline survey without creating a new button code is to enter the following code into the Survey Heading of the Offline Survey:
<script>
parent.location="http://www.yoursite.com/OfflineSurvey.html"; </script>
