Active Chat Window

You can now add active content to your chat window. For example, you can include streaming music, videos, news, stock tickers ... the possibilities are unlimited.

You can include Flash, movies, Java applet or any other content that can play in a Web page.

You can also use the Active Chat Window to track your conversions from Search Engine Marketing.

Benefits

Providing Active Content in the chat window will:

• Make your visitor's wait time for an agent more pleasant
• Improve your visitor's experience while they're chatting
• Increase your visitor's loyalty
• Advertise special products or services

Implementation

Step 1
Create a Web page with your active content. Make sure your active content fits in the chat window space. The dimensions are:

• Height: 180 pixels
• Width: 85 pixels

The left-top corner of the web page will automatically appear in the chat window.

Make sure the margins are set up to zero on the web page.

Step 2
In the Administration Console, customize your chat window with the URL of the Web page with the active content. Click on ...

Visitor Experience > Chat and Select "Use Customized Windows"
Enter the URL of your active content page in the Image URL field.

Example: Replace www.mywebsite.com/lp/active.htm with the URL of your active content page.