Proactive Service Webinar

View the replay and download the slides

Watch and learn as customer experience authority Bruce Temkin from Forrester Research evaluates today’s service strategies and examines recent industry trends.

This free on-demand webinar will also take you behind the scenes of the nation’s next generation Internet service provider. Discover how EarthLink, which supports its more than five million subscribers via multiple contact channels, turned an innovative experiment with proactive service chat into the channel of choice.

Register to view the encore presentation, and hear how EarthLink developed a service strategy that has driven cost savings of almost $1M annually while increasing customer satisfaction ratings by 10 points.

First Name:*
Last Name:*
Title:*
Company Name:*
# of Employees:*	--None-- 1 - 250 250 - 500 501+
Telephone Number:*
Email Address:*
*required fields