Read Forrester Consulting's just released study of the true costs and benefits of adopting an interactive chat strategy with LivePerson. The report delves into the results realized by one of the worlds largest financial institutions using LivePerson, including:

• 305% ROI from proactive sales chat with a payback period of 6 months
• 120% ROI from customer service chat with a payback period of 6 months
  
• Chat assisted application completion rates 138% higher than self service
  
• 59% call deflection rate

Principal Analyst Chip Gliedman of Forrester Research presented key findings from this study on a recent webinar. Downloading the report will provide on-demand access to the replay.

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