Consulting Services

Align technology utilization with business value


Engagement
Lifecycle

From inception and planning to execution and transition, LivePerson's Center of Excellence supplies a proven framework tailored to satisfy your unique environment and business requirements.

The engagement lifecycle begins with testing and validation in a controlled environment, followed by full-scale implementation and post-production performance optimization.

Leverage our standardized quality management techniques and benchmarking practices to improve your online sales initiatives, customer service quality and back-end operational processes.

LivePerson's engagement lifecycle encompasses:

  • Proof of Concept (PoC). We evaluate your e-sales/e-service infrastructure, identify areas for improvement, design the implementation roadmap, and define success factors and ROI metrics.
  • Deployment and Training. After completing testing and validation, our professional services team guides the solution deployment process, translating business and strategic requirements into full production across your organization.

    We also train and prepare your staff to support implementation and formalize knowledge transfer and sharing methods to ensure ongoing self-sufficiency.
  • Value Analysis. Compare the objectives defined during the PoC against actual achievements realized in wide-scale production using our comprehensive performance scorecards and ROI assessments.
  • Program Management Office (PMO). Leverage our coaching/training modules, project management plans and results scorecards to realize additional benefits and incremental value from your online channel. PMO prototypes also support expansion initiatives across business units and line of business.

 

Spotlight

“the return on investment we've experienced has surpassed our expectations, thanks in large part to the hard work of LivePerson's professional service team.”

Tad Martin
Vice President of Merchandising and Operations
Overstock.com