Consulting Services

Align technology utilization with business value

Centralizing the expertise, methodologies and processes refined through deployments across a broad range of vertical industries, LivePerson's Center of Excellence (CoE) helps you maximize your investment in LivePerson Enterprise.

In addition to establishing a central repository of your critical assets (intellectual capital, knowledge and best practices), our CoE aligns technology utilization with business value, helps you monitor key performance indicators (KPIs) and ensures ongoing application optimization.

To realize rapid and maximum benefits of your LivePerson solution, our professional services team employs a collaborative deployment strategy, applying the knowledge and experience of your key contributors with our proven methodology, domain expertise and hosted software platform.

  • Proven methodology. Drawing on the experience gained from hundreds of enterprise deployments worldwide, LivePerson's proven methodology comprises best practices, documented procedures and proprietary project management tools.
  • Domain expertise. Recognized throughout the industry as pioneers in online interaction technology, LivePerson offers your organization an unparalleled level of breadth and depth through all stages of the engagement lifecycle.

    Our domain expertise encompasses five core competencies:
    • Online strategy development
    • E-sales and e-service techniques
    • Business process re-engineering
    • Technology deployment and utilization
    • Performance measurement and application optimization

 

Spotlight

“the return on investment we've experienced has surpassed our expectations, thanks in large part to the hard work of LivePerson's professional service team.”

Tad Martin
Vice President of Merchandising and Operations
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