Email Management System

Satisfy customers by replying quickly to their emails

And lower your operating costs at the same time.

LivePerson’s email management system adds efficiency to the way you manage and respond to email from your customers. All incoming messages are received in a central location where they’re assigned and routed to the appropriate person or department using rules and conditions that reflect your company’s workflow and processes.

• Eliminate manual processing of correspondence and improve response time by as much as 50%
• Templates, canned answers and seamless access to articles in your FAQ/knowledgebase ensure that responses to customers are accurate and consistent
• Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)

Designed for busy customer service, help desk and sales departments, LivePerson’s email management system routes, tracks and delivers customer correspondence quickly and efficiently.

Built in ticket management center

The LivePerson email management system automatically creates a ticket and assigns a unique ID number for every incoming message, enabling fast and efficient tracking and resolution. All follow-up correspondence is stored with that record, ensuring that any agent who responds to customers has the complete history at his or her fingertips.

Features and Benefits LivePerson's email management solution

• Routing: All incoming emails are routed to the appropriate department or employees using rules and conditions that you set using LivePerson’s powerful business-rules engine.
• Tracking: Ticket numbers are assigned to each incoming email, enabling you to track all history related to that ticket number, customer and incident.
• Delivery: Create standard answers to common questions for agents to edit and personalize as needed. Leveraging canned answers helps agents deliver professional email responses quickly and easily.
• Customized Form: Increase first contact resolution by ensuring that your customers provide all of the data points you need to fulfill their requests. Customized forms help prompt customers for required data.

» Click here for a detailed list of LivePerson Contact Center features.

Have questions? LivePerson agents are always available via live chat or email