Customers

"We're always pushing the envelope from vendors and partners to prove ROI. LivePerson stepped up to the plate and earned a spot in our customer acquisition and satisfaction strategy."

"As Canada’s largest communications company, we have rigorous standards and testing requirements for our vendors and partners, especially for voice technology. LivePerson’s click-to-call solution met our demanding criteria and complements proactive chat effectively for reducing customer churn."

"Leveraging the seamless integration between LivePerson’s online customer service software and NetSuite’s CRM system has increased our support agent efficiency by eliminating redundant data entry and time-consuming switching between applications. With 90% first contact resolution rates and 60% faster issue resolution than email or phone, live chat is already the channel of choice for our clients to request and receive support."

"LivePerson's integration with Google Analytics supplies valuable information and validates that chat helps our company double conversion rates over visitors who don't chat," said for Drummond Designs. "Instead of having to hypothesize the importance of using LivePerson's chat technology, Google Analytics gives us concrete evidence of its effectiveness and proves our return on investment."

"LivePerson allows The Home Depot to provide our customers with a consistent, high-quality experience whether they are online or in our stores. The platform brings interactivity and a personal touch to our customers' online shopping sessions - and they've responded with higher satisfaction ratings, average order value and increased conversion rates."

"With the LivePerson solution, we are able to provide multiple options to our customer base and qualify each lead. This implementation has been a win-win for our customers and Hoover’s alike."

"LivePerson’s live chat solution allows us to share our automotive expertise with the customer at their point of need, at the very moment they need it. I consider LivePerson to be one of the best service providers that I have worked with. They are a metric-driven and results-oriented organization and provide an invaluable service to our customer base that is helping to grow our business. Their solution is truly first rate."

"LivePerson is a fantastic tool that allows us to put customers in touch with our Account Executives much more quickly, while adding a level of human interactivity that closes sales with increased speed and efficiency. Our typical sales cycle is measured in months. Using LivePerson we have closed deals in days."

"LivePerson's chat solution enables our agents to resolve issues instantly, with great ease and speed. We've found that providing online assistance increases sales and strengthens brand loyalty."

"Many vendors fall short upon getting the contract. LivePerson has been a pleasant surprise to work with. Their staff did a fantastic job in the implementation, and they have a vested interest in helping us succeed."

"Customer service is a key factor to our success. Our intent is to deliver an in-store experience to an online customer. We’ve found the best way to do it is with chat. Live chat supplies a better online experience than a phone call."

"LivePerson Contact Center helps our office be more proactive and customer-friendly with prospective students, applications, and current students. One of our main efforts is to provide the best possible customer service and LivePerson is a great tool that helps us to achieve this goal."

"In my experience over the past 12 years, I believe nothing comes close to the solutions LivePerson provides. In our business, 99% of our revenue comes from the Internet; it's imperative that offline and online systems integrate, and LivePerson provides simple and effective ways to do this. Live chat and click to call have been great customer support tools but more importantly, they are very strong sales tools. We have accounted for a 12% increase in revenue as a result of using this software."