LivePerson Pro lets remote Specialists provide visitors with links to relevant legal information, and escort them to online resources.
Satisfaction levels are high, with users consistently awarding the service the highest score.
Since launch, the sites that offer LiveHelp report rapid growth in the number of chats and requests for help. And satisfaction levels, as measured by exit chat surveys, are high, with users consistently awarding the service a high score.
But statistics only tell part of the story. Behind each request for help is an individual with limited resources, facing an urgent situation.
The measurable success of LiveHelp has encouraged Pro Bono Net and its partners to look at rolling the feature out in more states, and expanding it to more advocate and pro bono support sites.
"The LiveHelp feature makes using the Internet less intimidating and frustrating for visitors to LawHelp, and may encourage people to be more assertive about seeking the information they need."
Lisa Stansky,
website coordinator
with New Orleans Legal Assistance Corporation,
an office of Southeast Louisiana Legal Services