LivePerson's Enhanced Integration with NetSuite Helps ClearStar.net Increase Productivity and Improve Client Support
Agents resolve customer cases 60% faster via live chat
ClearStar.net has leveraged LivePerson Pro to achieve significant improvements in client support and agent productivity.
- Live chat helps clients provide better service to their end customers. ClearStar.net clients favor the chat channel because it saves them time. Chat has become the preferred channel among clients for product assistance, supplier issue resolution and order management.
- 60% faster case resolution ClearStar.net reps complete cases via live chat 60% faster than by email or phone. On average, cases handled through chat require 2 to 3 fewer touches for resolution, and 90% of live chat cases are resolved upon first contact and require no additional follow up.
Based on its success with live chat to date, ClearStar.net is planning to include LivePerson Pro with additional product lines as a value-add to clients in the near future.
"With 90% first contact resolution rates and 60% faster issue resolution than via email or phone, live chat is already the channel of choice for our clients to request and receive support."
Kevin Lenahan
Chief Technology Officer
ClearStar.net