Online retailer bucks global trend and enjoys a 46% increase in online sales during the 2008 holiday season, thanks in large part to LivePerson Contact Center
Mr. Schmidt and the Canvas on Demand credit LivePerson with enabling much of their success, from knowing who is on their site, to providing personalized assistance when necessary. “We sell an emotional product, and our customers want to know if we’re real. LivePerson helps us prove to them that we are. In fact, a lot of times that’s all a customer will want to know. They’ll ask “Are your real?” and I’ll respond, “I sure hope so.” And the conversation ends there. They just wanted to know that a live person was going to take care of their favorite image.”
In the three years since implementing LivePerson Contact Center, Canvas on Demand has enjoyed a 1000 percent increase in sales. And despite the widespread economic downturn and dismal 2008 holiday season, Canvas on Demand enjoyed tremendous success: a 46% increase in sales over last holiday season.
“Nearly all of our chat interactions involve helping a customer complete a purchase. Without LivePerson, our sales wouldn’t be as good as they are. ”
Joe Schmidt, co-owner
Canvas on Demand