click to talk software |
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“With LiveCall, our customers can reach our trained customer service staff with a single click. Our customers are really impressed by how quickly their phone rings and pleasantly surprised that our agents can actually guide them through the collections on our website and help them complete online checkout forms.”
— Mike Geneles, CIO, EuropeModa.com “As a Google Professional Services firm, being accessible to our clients across multiple communication channels is imperative. With LiveCall, we can share our marketing and technology expertise using this convenient click-to-talk service. It gives us full visibility into our customers' online sessions while we're on the phone with them, which is key. They no longer have to explain the web pages they're on and what they're seeing. We use LiveCall to deliver the high level of service that our customers have come to expect of us.” — Dave Winslow, How Customers
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Click-to-Talk, Talk-by-PC – Convenient Options Wrapped into a Single Voice Solution for your Website: LiveCallBridge the gap between your website and visitors. LiveCall lets you talk to your customers and prospects at their most critical moments.Unlike other providers, LivePerson gives you multiple options to bridge that gap. Choose the option that works best for your site – or implement all three. The choice is yours. Click-to-Talk Let visitors request an immediate phone call from an agent whenever they need help, or reach out to high-priority visitors proactively. Click-to-talk lets you do both. How it Works With LivePerson click-to-talk, visitors click a button on your website (or accept a proactive invitation), and enter the number where they wish to be reached. As soon as an agent accepts the request, the call is placed. It’s that fast. What happens if ‘now’ isn’t a convenient time for a visitor? A Scheduled Callback feature lets visitors request a specific date and time during your hours of operation when they’re available. Click-to-talk sends complete information about the visitors to your agents – what page they’re on, how they arrived at your site and any searches they may have performed or applications they may have started. Your agents can use this insight to begin providing relevant assistance right from the start. Talk-by-PC Talk-by-PC lets visitors speak to your agents directly from their PCs using Voice over IP (VoIP) – no telephone or phone lines required! How it Works With Talk-by-PC, visitors click a Call Me button on your site or in a chat window, plug a headset into their computer and begin speaking. Clicking Call Me in a chat window automatically connects visitors to the agent with whom they are chatting. There’s never been an easier way to escalate an interaction from chat to voice. This option is perfect for agents who support high-end products or handle complex customer care interactions. From Chat to Voice in Just a Few Clicks Consumers like choice. With LivePerson, you can give your visitors a choice of how they interact with you. Better still, visitors who begin their interaction via chat (or even in your knowledgebase) can escalate to a voice conversation quickly and easily. All LiveCall interactions are loaded with features that enhance how your visitors experience your company as well as the productivity of your agents. Read about LiveCall features. Benefits of LiveCall
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