Chief Executive Officer and Chairman
As the founder of LivePerson, Robert LoCascio is the guiding force behind the company's vision to bring dependable, real-time sales support and customer service to the online businesses. With a background in interactive media and a track record of building successful, new business ventures, Robert brings to LivePerson a unique blend of technological and business expertise.
Prior to LivePerson, Robert was the founder and CEO of IKON. IKON developed public kiosks for college campuses that integrated interactive video features with advertising and commerce capabilities. IKON's advertising clients included Citibank and Northwest Airlines. In 1995, Robert sold IKON to a leading college marketing firm and started Sybarite Interactive, a real-time chat technology component to serve as a customer service tool. Sybarite built a Web-based community named TOWN for companies such as Xerox and TRW. The inception of the LivePerson product came from the real-time chat technology within TOWN.
Robert holds a B.A. in Business Administration from Loyola College.
President and Chief Financial Officer
Tim Bixby brings to LivePerson extensive experience in financial, administrative and legal operations from the entertainment and financial services industries. As President and Chief Financial Officer, Tim is responsible for the financial, operational and administrative procedures of the company.
Prior to joining LivePerson, Tim was Vice President of Finance for Universal Music & Video Distribution, a $3.5 billion manufacturer and distributor of recorded music and video products. In this role, Tim was responsible for all internal financial operations, third-party distribution deals and strategic business development. Previously, Tim developed operational business improvements as part of Universal Music Group's business development group, and spent several years performing M&A financial analysis with Credit Suisse/First Boston.
Tim holds an M.B.A. from the Harvard Graduate School of Business and a B.A. in Mathematics from Dartmouth College.
Executive Vice President and GM, Technology Operations - Israel
Eli Campo oversees LivePerson's Israel-based customer support and R&D groups and is responsible for ensuring that the company's infrastructure scales to meet the demands of future growth.
Prior to LivePerson, Eli was general manager of eBay's Israel operations, leading the company's R&D and product catalog operations centers in Israel. He joined eBay through the acquisition of Shopping.com, where he began in 2001 as SVP Engineering and Operations and was instrumental in growing the company from start-up to a public company with over $150 million in revenue. Eli also served as co-CEO of EarthNoise, a video file-sharing site, and held several positions of increasing responsibility at NCC from 1993 to 2000.
Eli holds a B.A. with honors in physics from Hebrew University in Jerusalem.
Senior Vice President, Enterprise Sales & Service
Jim Dicso is in charge of delivering LivePerson's expanded, on-demand service offerings to both new and existing markets. In addition to overseeing and expanding the company's direct sales force, his responsibilities include developing, implementing and maintaining structured sales processes to achieve aggressive growth initiatives.
Dicso previously served as Director of Sales for the Northeast U.S., Canada, and the Federal Government at Witness Systems, a leading global provider of performance optimization software and services. His experience also includes senior positions with PTC Systems, where he was the Vice President of Sales for New Markets/Europe, and Xerox Corporation.
Executive Vice President, Marketing
Kevin Kohn is responsible for LivePerson's corporate marketing and communication strategies, including
branding, advertising, public relations and events. His extensive background includes more than 15 years of
marketing and business development experience in software and high technology.
Prior to joining LivePerson, Kevin was the Vice President of Marketing for RedDot Solutions, a global provider of
enterprise content management solutions. He also served as Executive Vice President for MediaSurface, where he
was responsible for establishing and expanding the British software company's presence in North America and
grew revenues over 400% during his tenure. In addition to having held executive positions with TIBCO, Xerox and
InterWorld, Kevin founded a consulting firm, where he provided strategic direction to foreign-based technology
companies entering the North American market.
Kevin holds a B.A. in Chemistry from Bucknell University.
Senior Vice President, Corporate Controller
Michael Kovach oversees LivePerson's finance, accounting and tax functions. He has more than 17 years of financial, operating and public accounting experience.
Prior to joining LivePerson in 1999, Michael held the position of controller for DualStar Technologies Corp., a leading, publicly-traded mechanical contractor in New York. He was also a senior accountant in Grant Thornton's audit practice.
Michael is a Certified Public Accountant and holds a B.S. in Accounting from the State University of New York at Geneseo.
Senior Vice President, Small Business
Philippe Lang joined LivePerson as the Chief Web Officer of HumanClick, where he established US operations and spearheaded web and marketing activities that made HumanClick the leading Live Customer Service application on the Internet.
Philippe began his involvement with the Internet when he joined Synon (now owned by Computer Associates) and managed their development of Internet Services including an advanced intranet and a highly interactive Web site. From there, he founded Langonline, an Internet consultancy firm whose clients included National Semiconductor, Tektronics and the University of San Francisco. He also co-founded a profitable retail wine Web site with operations in Europe and North America.
Philippe holds an Engineering degree from the Université de Technologie in Compiègne, France and an MBA from ENPC Paris.
Senior Vice President, Product Marketing
Jackson Wilson is responsible for ensuring that LivePerson's strategic vision is reflected in each new product release while taking into consideration the unique needs of the company's sizeable installed customer base.
He joined LivePerson from Proficient Systems, where he was a founder and CTO. During Jackson's tenure at Proficient Systems, he was responsible for driving the corporate product vision and ensuring that the company's product offerings met the functional and stringent security requirements of its enterprise customers.
Jackson's vast technology background includes key executive and product management positions with neighborex, Inc, an Internet-based consumer-to-consumer service exchange, and VerticalOne, the Web's first hosted account aggregation service provider. In addition, Jackson served as a technology executive at Accenture, where he managed the cross-competency implementation of large customer care and billing systems for major telecommunications clients.
Jackson holds a B.S. in Business Administration from the University of Arizona with majors in both Operations Management and Management Information Systems.
