Success Manager

Job Location: Ra'anana, Israel

This position provides product implementation assistance and consulting to new and existing customers, to ensure customer satisfaction. Candidate will have great deal of customer interaction. Being able to provide a high level of consulting service is key to the success of this position. Account Manager identifies upgrade opportunities and works with sales departments to generate new revenues.

• Care for customers from end-of-sale while ensuring customer satisfaction.
• Pre-sales support.
• Feel, understand and analyze customer trends and act to increase overall satisfaction.
• Increase consumer usage of the LivePerson service.
• Training Delivery
• Identify upgrade opportunities and work with sales to generate new revenues.

Experience/skills Required:

• Technically oriented with good analytical skills
• A strong understanding of businesses and trends over the internet
• Understanding of ecommerce business needs
• Experience with search engine marketing programs (PPC, SEO, etc.)
• Proven experience in customer service via telephone and web.
• Proven understanding of website building, HTML, JS, ASP, etc.
• Good presentation skills
• A native English speaker (or equivalent verbal and written skills).
• Customer oriented and has excellent communication skills.
• Fast and autonomous learner.
• A people person

Other Requirements:

• Working late hours / Working some Fridays
• Willingness to travel abroad

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