Helpdesk Technician

Job Location: Ra'anana, Israel

Job Description:

Responsible for providing world-class technical support to international clients through online chat, email and telephone.

Duties include:

Diagnosis and resolution of routine customer inquiries
Assisting clients with product implementation
Escalation and follow up on unresolved issues
Management of customer interaction with utmost professionalism, courtesy, and responsiveness
Monitoring systems and functions

Experience/skills Required (including Education level):

Native English (or equivalent verbal and written) - must have excellent written and spoken English
Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone
Good interpersonal skills - outgoing personality
Technical trouble-shooting ability
Minimum one year experience in customer service via telephone and web
Knowledge of Windows 2000/XP, [MAC - advantage]
Experience and proven knowledge of Internet applications, TCP/IP, routers, firewalls
Familiarity with web site building [HTML, JavaScript - advantage]
Ability to work in a team environment
High school matriculation . First degree preferred
Ability to multitask.