Customer Support Technician (Ability to work 24/7)

Job Location: Ra'anana, Israel

Key Responsibilities:

• Being the front line technical contact to interact with customers

• Responsible for providing world-class technical support to international clients through online chat, email and telephone

• Diagnosis and resolution of routine customer inquiries

• Assisting clients with product implementation

• Escalation and follow up on unresolved issues

• Management of customer interaction with professionalism, courtesy and responsiveness

• Monitoring systems and functions

Job Requirements:

• Ability to work 24/7

• Excellent English (or equivalent verbal and written) – must have excellent written and spoken English

• Customer orientation and communication skills - needs to be equally comfortable whether communicating by email, chat or by phone

• Good interpersonal skills - outgoing personality

• Technical trouble-shooting ability

• Experience in customer service via telephone and web- an advantage

• Experience with Microsoft operating systems

• Familiar with networking & web site building (HTML, JavaScript) - advantage

• Team player - ability to work well in a close team environment

• Ability to multitask.

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