Account Manager

Job Location: Ra'anana, Israel

This position provides product implementation assistance and consulting to new and existing customers, to ensure customer success. Candidate will have great deal of customer interaction. Being able to provide a high level of consulting service is key to the success of this position. Account Manager identifies upgrade opportunities and works with sales departments to generate new revenues.

Responsibilties

• Care for customers from end-of-sale through implementation of LivePerson Service ensuring customer success.
• Provide pre-sales support.
• Identify customers at risk and reduce customer attrition.
• Identify upgrade opportunities and work with sales to generate new revenues.
• Training delivery.

Required Skills/Experience

• Excellent English (verbal and written)
• 1-3 years of work experience
• Technically oriented with good analytical skills
• Experience in customer service via telephone and web
• Understanding of website building, HTML, CSS – Advantage
• Experience with search engine marketing programs (PPC, SEO, etc.) - Advantage
• Experience in Customer Training - Advantage

Required Personality Traits

• Candidate must demonstrate a strong ability and initiative to learn
• Customer oriented and has excellent communication skills
• A people person

Send resume and a brief cover letter in English.

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